1. Is Braymonts a secure and trustworthy store?

Yes. Braymonts uses SSL encryption to protect all transactions and personal information.
We also partner with reputable global payment providers, ensuring a safe, seamless, and reliable checkout experience.

2. How long does it take to process and ship my order?

All orders are verified and processed within 1–3 business days after payment confirmation.
Once processed, delivery typically takes 5–14 business days, depending on your location, customs clearance, and local courier efficiency.

During high-demand periods (such as holidays or global shipping delays), processing and delivery may take slightly longer.

3. Which carriers does Braymonts use?

We work exclusively with trusted international logistics partners, including USPS, UPS, FedEx, and other regionally reliable carriers, to ensure every order is delivered safely and on time.

4. Will I receive a tracking number?

At this time, tracking numbers are not available.
Our shipping system is being upgraded to include tracking functionality in the near future.

Rest assured, every Braymonts order is protected against loss or damage during transit. If an issue occurs, our support team will assist you promptly.

5. Does Braymonts ship internationally?

Yes. Braymonts proudly ships worldwide.
We offer standard international delivery to most countries, excluding regions restricted by carriers or customs regulations.

Shipping fees are calculated at checkout based on your destination, weight, and package size.

6. What is your return and exchange policy?

We offer a 30-day hassle-free return and exchange policy.
Items must be unused, in their original condition and packaging, and include all tags and accessories.

Certain items — such as personalized products, perishable goods, and intimate apparel — are non-returnable for hygiene and safety reasons.

7. How do I return or exchange an item?

To initiate a return or exchange, please contact us at support@braymonts.com with your order number, photos (if applicable), and a brief description of the issue.
Once approved, our team will provide detailed return instructions.

8. Who pays for return shipping?

If your item arrives defective, damaged, or incorrect, Braymonts will cover all return shipping costs.
For other cases — such as size or preference-related returns — the customer is responsible for return shipping fees.

We recommend using a trackable shipping service to ensure your return arrives safely.

9. How long does it take to receive a refund?

Refunds are typically processed within 5–10 business days after your return is received and inspected.
Funds will be returned to your original payment method.

Please note that shipping fees are non-refundable, and a small restocking fee may apply to promotional free-shipping orders.

10. What if my package is lost or damaged during delivery?

If your package is lost or arrives damaged, contact us within 7 days of the expected delivery date at support@braymonts.com.

Our team will investigate the issue and, if confirmed, provide either a replacement item (subject to availability) or a full refund.

Please note: Braymonts is not responsible for theft or loss after confirmed delivery at the address provided.

11. What if my tracking information isn’t updating?

If your order includes tracking and updates appear delayed, it may be due to carrier processing times or customs scanning delays, especially during peak seasons.
This is normal and does not indicate your package is lost.

12. How can I contact customer service?

For any questions, assistance, or feedback, please contact us via email at support@braymonts.com.
Our team will respond as promptly as possible to ensure your request is handled with care.

13. Need further assistance?

We’re always here to help.
If your question isn’t listed above, please reach out through our Contact Page — our team will be delighted to assist you.